Airport Cabin Crew Program

Cabin Crew Training

The is perhaps the most sought after career by young individuals to fly high with the clouds. Cabin crew jobs involve a lot of hard work and commitment but the rewards can be excellent. Cabin Crew are a vital part of commercial aviation for a number of reasons. Their role is to provide a high standard of customer care, plus, they are responsible for ensuring that all the passengers are safe and secure before, during and after a flight.

What do cabin crew do?

The day-to-day tasks of cabin crew can vary depending on whether you are working as part of a long-haul or short-haul team. General duties include:

• Taking part in pre-flight briefings about the flight, the passengers and the schedule.
• Performing pre-flight checks to ensure that security equipment is working properly and that the plane is stocked with enough food for the flight.
• Greeting passengers as they board and directing them to their seats.
• Making sure that passengers are aware of safety procedures and demonstrating how to use emergency equipment.
• Ensuring that hand-luggage is securely stowed.
• Making announcements on behalf of the captain.
• Serving food and drink.
• Selling duty-free items.
• Performing first aid if necessary.
• Ensuring that passengers follow safety procedures in an emergency.
• Making sure that passengers leave the plane safely.
• Completing flight reports after the journey.

What skills do you need to become a cabin crew member?

• You will need admirable communication skills in order to understand and see to your customers’ needs, especially in the case of an emergency.
• Cabin crew need to be dedicated to exquisite customer service as their main role is to provide a comfortable and safe experience for their passengers.
• Cabin crew members need to work together as a team to make sure that all passengers are looked after and comfortable.
• Numeracy skills are useful for handling money.
• In the case of an emergency, it is essential that cabin crew have the ability to remain calm.
• The ability to deal with a range of people in a polite but firm way is important in such a confined working environment.

The Future :What are your career prospects as a cabin crew member?

There are opportunities for cabin crew to progress into more senior roles. After you have gained some experience and demonstrated your commitment to the role, you will usually be promoted to the position of purser or chief purser. These roles come with the added management responsibilities of certain cabins, such as economy or business class.

The next step is usually to become a senior cabin crew member. The senior cabin crew manage all cabin crew on board a flight and it is their responsibility to ensure that the correct paperwork has been completed at the end of each journey.

If you have proven the ability to provide exceptional service in first class or business class cabins, there are opportunities to become VVIP cabin crew. These roles are usually on private aircraft and look after important private clients, such as government officials or members of royal families. The skills that you learn working as cabin crew will help in training, sales, HR, and marketing roles and many cabin crew move on to such careers.